# Zendesk
> Champions of customer service

Canonical page: https://marketplace.flipcx.com/partners/zendesk
Marketplace: Flip
Last updated: 2025-12-11
Logo: https://assets.partnerfleet.app/ki2lhs3qpw4x9koj0e7km05l7osm

## At a glance
- Categories: [Phone Systems](https://marketplace.flipcx.com/t/categories/phonesystems), [Helpdesks](https://marketplace.flipcx.com/t/categories/helpdesk)
- Filters: Technology Partners

## Call to actions
- [Learn More](https://www.zendesk.com/marketplace/apps/support/974589/flip-cx/?queryID=23a77797b2137e9c1b22eb568261c6c1)
- **Get Started** — submit the contact form on https://marketplace.flipcx.com/partners/zendesk

## About
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

## Features
- **Provide exceptional customer experiences** — Provide cross-channel support to customers and easy-to-use tools to your agents that scale as your business grows.
- **Accelerate growth with a one-stop sales CRM** — Empower your sales teams with an intuitive, centralized tool designed to keep reps selling
- **Drive higher productivity and superior ROI** — “We did a cost analysis, and it showed that we were going to save money and increase productivity with Zendesk.”Stephanie Dorman,Senior VP of Client Services

## Permissions
Thanks to our 1-click API integration, brands can see Flip phone interactions right in a user's profile.Flip opens & closes ticket right in ZendeskView call activity, including automated calls, in customer profileFlip includes voicemail transcriptions and recordings right in ZendeskCustomer calls are routed directly to the Flip Assistant. If the call is successfully automated and resolved, a new Ticket will be created in Zendesk when the call is completed, so that the call is part of the customer history. If the call needs manual support but no operator is available (e.g. after hours), a Ticket will be created for an agent to follow up easily from. Both the resolved and open calls will be associated with the caller’s phone number.View Flip calls seamlessly reflected within the Customer profile in Zendesk, so agents have full context.Improve support during off-hours, with Flip automatically resolving many calls and creating Tickets directly in Zendesk when follow-up by an agent is needed.Reduce the back and forth necessary to help customers, with access to written transcriptions of voicemails directly within the Ticket in Zendesk.