Thanks to our 1-click API integration, brands can see Flip phone interactions right in a user's profile.
- Flip opens & closes ticket right in Zendesk
- View call activity, including automated calls, in customer profile
- Flip includes voicemail transcriptions and recordings right in Zendesk
Customer calls are routed directly to the Flip Assistant. If the call is successfully automated and resolved, a new Ticket will be created in Zendesk when the call is completed, so that the call is part of the customer history. If the call needs manual support but no operator is available (e.g. after hours), a Ticket will be created for an agent to follow up easily from. Both the resolved and open calls will be associated with the caller’s phone number.
- View Flip calls seamlessly reflected within the Customer profile in Zendesk, so agents have full context.
- Improve support during off-hours, with Flip automatically resolving many calls and creating Tickets directly in Zendesk when follow-up by an agent is needed.
- Reduce the back and forth necessary to help customers, with access to written transcriptions of voicemails directly within the Ticket in Zendesk.
