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Description

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Features

Provide exceptional customer experiences
Provide cross-channel support to customers and easy-to-use tools to your agents that scale as your business grows.
Accelerate growth with a one-stop sales CRM
Empower your sales teams with an intuitive, centralized tool designed to keep reps selling
Drive higher productivity and superior ROI
“We did a cost analysis, and it showed that we were going to save money and increase productivity with Zendesk.”
Stephanie Dorman,
Senior VP of Client Services

Data permissions

Thanks to our 1-click API integration, brands can see RedRoute phone interactions right in a user's profile.

  • RedRoute opens & closes ticket right in Zendesk
  • View call activity, including automated calls, in customer profile
  • RedRoute includes voicemail transcriptions and recordings right in Zendesk

Customer calls are routed directly to the RedRoute Assistant. If the call is successfully automated and resolved, a new Ticket will be created in Zendesk when the call is completed, so that the call is part of the customer history. If the call needs manual support but no operator is available (e.g. after hours), a Ticket will be created for an agent to follow up easily from. Both the resolved and open calls will be associated with the caller’s phone number.

  • View RedRoute calls seamlessly reflected within the Customer profile in Zendesk, so agents have full context.
  • Improve support during off-hours, with RedRoute automatically resolving many calls and creating Tickets directly in Zendesk when follow-up by an agent is needed.
  • Reduce the back and forth necessary to help customers, with access to written transcriptions of voicemails directly within the Ticket in Zendesk.

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Technology Partners