Deliver a better customer experience. Create a seamless customer journey across channels that is fast and frictionless. Explore our automation-first solutions with AI for every day.
Features
Automate every step of the customer journey.
We believe that better customer experiences start with AI. Our Talkdesk CX Cloud™ platform includes AI apps that automate customer self-service, empower agents, mitigate fraud, and operationalize AI. We’re putting powerful technology into the everyday tools that make customer service the best it can be.
Financial Services Experience Cloud.
Designed to meet the unique CX needs of banks, including account servicing, lending, payments, and collections.
Purpose-built to unify the customer journey across policy servicing, claims, and new business.
Healthcare Experience Cloud.
Designed to meet providers’ top PX priorities across patient access, patient services, and revenue cycles.
Integration Diagrams
Call Forwarding through Talkdesk Studio
Talkdesk offers Talkdesk Studio, which enables call forwarding to an external number. This includes.
As a customer, you can create a new flow that forwards to your RedRoute number, and assign this flow to multiple numbers within your Talkdesk account.
A flow starts with the Inbound Voice start step, which identifies the contact’s name, address, company, and location based on a match to the contacts within Talkdesk. You then define the next step of the call to forward to your RedRoute number
