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SmartMove

The Most Powerful Taxi Dispatch System

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Description

SmartMove Systems is a global leader in booking and dispatch systems, serving Taxi Networks, Non-Emergency Medical transportation (NEMT) Operators, Fleets, Ride Share Operators, Paratransit, Livery and shuttle service providers with lower-cost & scalable booking, dispatch and integrated call-centre solutions.

SmartMove has been supporting the taxi industry for over 17 years and we value providing a high-quality customisable approach to our customers and we ensure that we are always there supporting you with our experienced 24/7 support team.


Features

Integrated Call Centre Operations
  • Flexible call taking options
  • Equitable and fair bookings and vehicle dispatch according to your fleet rules or best practice
  • Phone system and interactive voice response (IVR) integration to route calls for efficiency and cost reduction
  • Driver duress and alarm features to support call-centre or fleet monitoring and response
  • Integration with third party booking channel partners
  • 24/7 support for your team

Ready to use with customizable Features
  • Built on a secure cloud-based platform
  • Real-time mapping and data to track and manage vehicles
  • Integrated navigation to guide drivers to the correct location
  • Regulatory compliance with fatigue management and license enforcement
  • API access to facilitate integration with other software and booking sources
  • Sophisticated rule capability & customization, for managing complex booking scenarios
  • Pre-shift checklists to facilitate driver compliance with fleet guidelines or other requirements
  • Agile and feature rich software that can be adjusted to how your fleet needs to operate

End-user Customer Features
  • Branded advanced booking app and web booking options for passengers
  • Seamless payment functions enabling customers to register their payment cards for a streamlined payment experience
  • Passenger communications, including on approach updates and sharable tracking links
  • Driver to passenger calling without revealing phone numbers
  • Powerful account portal for your valuable corporate or public sector customers

Comprehensive Reporting and Record Keeping
  • Access your own data anywhere, any time
  • Eliminate paper-based record keeping, and support your drivers with intuitive digital data entry and prompts
  • Easily generate and send account invoices efficiently to customers
  • Equip drivers and owners to easily retrieve their own end of shift reports or invoices
  • Create and save custom reports for front line staff or Management use

Categories

Filters

Technology Partners
Transportation Partners