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Description

Turn up customer satisfaction 45%. Turn on Service Cloud. See how Service Cloud helps you deliver fast, personalized customer service that drives growth and improves customer satisfaction. 

With Service Cloud, you’ll be able to:
- Help your agents and managers deliver the right answers, faster
 - Keep pace with your customers with a complete service platform
 - Let service insights inform your entire business. And vice versa

Data permissions

With our 1-click API integration, brands can see RedRoute phone interactions right in a customer's profile in Salesforce Service Cloud.

  • RedRoute opens & closes cases right in Salesforce Service Cloud
  • View call activity, including automated calls, in customer profile
  • RedRoute assigns the case type based on what the call is about.

Customer calls are routed directly to the RedRoute Assistant. If the call is successfully automated and resolved, a new Case will be created and closed in Salesforce Service Cloud when the call is completed, so that the call is part of the Customer history. If the call needs manual support but no operator is available (e.g. after hours), a Case will be created for an agent to follow up easily from. Both the resolved and open calls will be associated with the caller’s phone number.

  • View RedRoute calls seamlessly reflected within the customer history in Salesforce Service Cloud, so agents have full context.
  • Improve support during off-hours, with RedRoute automatically resolving many calls and creating Cases directly in Salesforce Service Cloud when follow-up by an agent is needed.
  • RedRoute assigns the Case type based on what the call is about.

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