Rivia Health
Simplify Patient Payments. Supercharge Your Practice. Rivia Health streamlines billing workflows, enhances the patient experience and accelerates payment collections.
Description
Rivia Health streamlines patient billing workflows with a secure, login-free payment system that simplifies collections and enhances transparency. It automates payment reminders via SMS and email, reducing manual follow-ups while accelerating revenue capture. Seamlessly integrating with EHR and RCM systems, the platform ensures real-time data exchange and accurate payment reconciliation. Built with a focus on both patient convenience and administrative efficiency, Rivia Health offers a reliable, compliant solution for today’s healthcare providers.
Services
Automated Patient Payment Reminders
Our service sends personalized, automated payment reminders and follow-ups, reducing manual workloads. It enhances patient satisfaction and accelerates collections by ensuring timely communication.
Automated Payment Collection
Streamline your billing process with automated payment reminders and login-free links. This service reduces manual follow-ups, accelerates collections, and enhances overall cash flow.
Identity & Intent Verification
Verify patient identities during billing calls while capturing structured intents like disputes or detailed billing queries. This ensures accurate records and prompt resolutions, easing staff burdens.
Login-Free Payment Processing
Empower patients with secure, tokenized payment links delivered via SMS or email. This frictionless process eliminates the need for logins, enabling immediate, convenient payments and improved revenue flow.
Seamless Integration
Easily connect with your existing EHR and RCM systems. Our integration service ensures smooth data exchange, real-time account updates, and continuous workflow optimization.
Communication & Support Enhancement
Enhance patient engagement with personalized SMS and email communications. This service simplifies dispute resolution, offers flexible payment plans, and reduces administrative burden.
Features
Login-Free Payment Links
Eliminate password fatigue by delivering secure, personalized payment links via SMS and email. This feature streamlines the payment process, making it fast and user-friendly for patients.
Integrated Communication Platform
Seamlessly combine phone calls, SMS, and email to create a cohesive and efficient patient engagement experience, enabling smooth bill notifications and payment follow-ups.
Real-Time Identity Verification & Intent Capture
Automatically verify patient identities during billing calls and capture structured intents such as disputes or requests for itemized bills, ensuring accurate and prompt responses.
Instant, Login-Free Payment Links
Empower patients with secure, tokenized payment links sent directly via SMS or email, eliminating the need for logins and enabling faster, frictionless transactions.
Seamless EHR & RCM Integration
Integrates effortlessly with existing Electronic Health Records and Revenue Cycle Management systems. This bidirectional integration automates data exchange and payment updates, reducing manual reconciliation and boosting efficiency.
Intelligent Call & Messaging Automation
Automatically captures billing calls, verifies identities, and logs patient intents for disputes or questions. This intelligent automation enhances communication across phone and text channels, leading to faster collections and reduced administrative burden.
Resources
FAQ
Rivia Health is a healthcare technology platform that streamlines patient billing and collections by sending login-free payment links via SMS and email, ensuring fast and secure transactions.
Flip is a tool that captures billing calls, verifies identity, and triggers Rivia Health’s login-free payment links via SMS or email, streamlining the patient payment experience.
Patients receive personalized payment links that allow them to pay directly without the need to remember or create an account. This frictionless approach simplifies the payment process and speeds up collections.
By sending secure, login-free payment links directly to patients, Flip reduces friction, speeds up collections, and minimizes the need for manual follow-ups, enhancing both patient satisfaction and revenue cycle efficiency.
Rivia Health is designed to seamlessly integrate with existing Electronic Health Records (EHR) and Revenue Cycle Management (RCM) systems, ensuring smooth implementation and automated payment updates.
Yes, the process adheres to industry-leading security standards including encryption and tokenization, ensuring that all patient transactions meet HIPAA and PCI compliance.
When a patient disputes a charge or requests an itemized bill, Flip captures this structured intent and syncs the information to the relevant Rivia Health or Revenue Cycle Management system for prompt resolution.
Flip captures billing calls, verifies identities, and triggers the login-free payment links via SMS or email. It also captures structured intents for disputes or questions, which are then synced with Rivia Health or the RCM system for a cohesive experience.
Rivia Health uses industry-leading encryption and adheres to strict compliance standards including HIPAA and PCI, ensuring that every transaction and patient payment is secure and protected.
Flip is designed to work seamlessly within the Rivia Health platform and can integrate with your current EHR and billing systems, enabling a cohesive experience across multiple channels.