# Richpanel
> Customer Support & CRM for E-Commerce Brands

Canonical page: https://marketplace.flipcx.com/partners/richpanel
Marketplace: Flip
Last updated: 2025-12-11
Logo: https://assets.partnerfleet.app/ljpnf3g7i2oet72gy2o65kmx2g9u

## At a glance
- Categories: [Helpdesks](https://marketplace.flipcx.com/t/categories/helpdesk)
- Filters: Technology Partners

## Call to actions
- [Request Integration](https://www.richpanel.com/demo)
- **Get Started** — submit the contact form on https://marketplace.flipcx.com/partners/richpanel

## About
Make your customer service a competitive edge with Richpanel. Increase repeat customers and lifetime value with exceptional customer service

## Features
- **Self Service & Customer Portal** — Let Customers Resolve 50% of Your Support TicketsBring down your order-to-ticket ratio to less than 10% by letting customers self-resolve the most common support scenarios. Create a customer-facing self-service widget to provide an amazon-like experience.
- **E-commerce CRM & AGENT HELPDESK** — Increase Productivity With The Most Agent-friendly CRMDelighting customers should be a delightful experience for your agents. Richpanel is the only e-commerce CRM that combines the power of complete customer context and powerful helpdesk capabilities for your agents to resolve queries without breaking a sweat.
- **Reporting & Performance** — Measure the Efficiency and Effectiveness of Customer SupportUnderstand the bottom-line impact of your customer service. Slice and dice your team’s performance metrics by channel, products, geography, and whatnot. Measure the impact of self-service and your customer support team on your revenue and customer lifetime value.
- **Automation & Routing** — Personalise at Scale Without Burning Out Your Support TeamGive your customers a personalised shopping and customer experience without breaking the bank. Invest in smart automation to deliver exceptional customer service at scale and to ensure your agents are not over-worked.