Make your customer service a competitive edge with Richpanel. Increase repeat customers and lifetime value with exceptional customer service
Features
Self Service & Customer Portal
Let Customers Resolve 50% of Your Support Tickets
Bring down your order-to-ticket ratio to less than 10% by letting customers self-resolve the most common support scenarios. Create a customer-facing self-service widget to provide an amazon-like experience.
E-commerce CRM & AGENT HELPDESK
Increase Productivity With The Most Agent-friendly CRM
Delighting customers should be a delightful experience for your agents. Richpanel is the only e-commerce CRM that combines the power of complete customer context and powerful helpdesk capabilities for your agents to resolve queries without breaking a sweat.
Reporting & Performance
Measure the Efficiency and Effectiveness of Customer Support
Understand the bottom-line impact of your customer service. Slice and dice your team’s performance metrics by channel, products, geography, and whatnot. Measure the impact of self-service and your customer support team on your revenue and customer lifetime value.
Automation & Routing
Personalise at Scale Without Burning Out Your Support Team
Give your customers a personalised shopping and customer experience without breaking the bank. Invest in smart automation to deliver exceptional customer service at scale and to ensure your agents are not over-worked.
