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Redo

Upgrade to Redo and transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience.

Description

Redo streamlines the post-purchase process with advanced digital workflows and AI-enhanced support. By integrating Flip as a voice gateway, it effectively manages return eligibility questions and routes customers into automated flows, ensuring a consistent experience across both phone and digital channels. Structured return data minimizes friction, reduces call volume, and enhances efficiency, enabling businesses to retain more revenue while delivering a reliable, customer-centric post-purchase experience.

Services

Seamless Returns & Exchanges

Our service streamlines returns and exchanges by automating decision flows and integrating Flip as the voice gateway. This minimizes friction, reduces call volume, and enhances customer satisfaction.

Automated Order & Fulfillment Management

Effortlessly manage orders and fulfillment with rules-based processing. Our system orchestrates shipping, flags risky orders, and routes shipments from the nearest warehouse to boost efficiency and accuracy.

AI-Powered Customer Support

Utilize AI-driven support to engage customers 24/7. Our smart system transforms return-related calls into self-serve solutions, ensuring consistency across channels and delivering a reliable post-purchase experience.

Features

Digital-First Return Workflows

Leverage advanced digital processes to streamline the entire returns journey. Our platform reduces manual intervention, minimizes call volume, and smooths out return friction while maintaining a positive customer experience.

Flip Voice Gateway Integration

Utilize Flip as an intelligent voice gateway to handle return eligibility queries. This integration routes customers efficiently into automated workflows, ensuring clarity and consistency across all communication channels.

Structured Data-Driven Operations

Benefit from structured return intent data that synchronizes digital and phone interactions. This data-centric approach ensures seamless, consistent post-purchase experiences, enhancing operational efficiency and customer satisfaction.

Resources

Ultimate Guide to Digital Returns

A comprehensive guide that details how digital-first workflows simplify returns, improve customer satisfaction, and reduce operational friction.

Webinar: Enhancing Customer Experience with AI

Join our experts as they explore the integration of AI in post-purchase support, showcasing how voice gateways and automated operations transform customer interactions.

Whitepaper: Data-Driven Post-Purchase Operations

Learn how structured return intent data and AI insights help in synchronizing digital and phone interactions to streamline the returns process and boost efficiency.

FAQ

Redo transforms the post-purchase experience by streamlining returns with digital-first workflows. It turns each return into an opportunity to retain customers and protect margins, reducing confusion and manual handling.
Flip acts as a voice gateway for return-related inquiries. It answers eligibility questions, explains available options, and routes customers into seamless, structured flows, ensuring a consistent experience across channels.
By leveraging structured return intent data and integrating phone and digital interactions, Redo maintains a clear and cohesive experience. This approach not only reduces friction but also minimizes call volume, keeping the post-purchase journey smooth.
Yes, Redo is designed to seamlessly integrate with your current ecommerce systems. The platform brings together returns, claims, and order management, ensuring a unified solution that enhances operational efficiency.
Redo offers comprehensive support with AI-driven guidance and live assistance. Its streamlined, self-serve return portals work alongside 24/7 customer service, ensuring issues are resolved promptly while maintaining a positive experience.