POMS
POMS Corporation home of Manufacturing Exeuction System POMSnet Aquila MES for Pharma & Biotech. Industry leading MES web-based & cloud-based software.
Description
POMS provides robust back-end order management that enhances order and fulfillment workflows, reducing manual oversight and ensuring operational accuracy. Flip complements this system by intercepting customer calls related to order status, shipping delays, and returns, and automatically routing these inquiries for prompt resolution. This integrated approach streamlines processes and delivers efficient, consistent responses to customer needs.
Services
MES Implementation & Support
Experience a seamless MES implementation with expert guidance, comprehensive training, and 24/7 support. Our dedicated team ensures a rapid, compliant deployment that minimizes downtime and boosts operational efficiency.
Automated Customer Call Routing
Benefit from Flip's intelligent call management service that automatically intercepts and resolves common queries. This service reduces manual intervention and seamlessly routes complex requests to the appropriate fulfillment teams.
Workflow Integration & Optimization
Optimize your entire order fulfillment process with our integrated solution that bridges customer interactions and back-end operations. Enhance accuracy, reduce phone triage, and ensure a smooth, responsive workflow.
Features
Automated Order Workflows
POMS powers streamlined order and fulfillment workflows behind the scenes, significantly reducing manual intervention and improving operational accuracy.
Intelligent Call Management
Flip intercepts inbound customer calls, automatically resolving common queries and seamlessly routing structured requests to POMS when further fulfillment action is required.
Seamless System Integration
The integration of POMS with Flip bridges customer-facing interactions and back-end process management, ensuring rapid responses, reduced phone triage, and a smooth operational workflow.
Resources
FAQ
POMS is a purpose-built manufacturing execution system (MES) that manages order and fulfillment workflows behind the scenes, ensuring operational accuracy and efficiency in processes such as order status, shipping, and returns.
Flip operates at the customer-facing layer by intercepting inbound calls about order status, shipping delays, or returns. It automatically resolves common questions and routes structured requests to POMS when fulfillment action is required.
Customers benefit from faster, more accurate responses and reduced manual intervention, allowing operations teams to focus on execution while ensuring that order-related issues are handled efficiently.
By automating routine responses and seamlessly routing more complex requests to fulfillment teams, the integrated solution minimizes manual interventions, boosts accuracy, and accelerates overall order management processes.
POMS is responsible for managing the orders and fulfillment workflows in the background, while Flip handles the customer-facing, order-related calls.