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NICE

Call Center Software by NICE CXone

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Description

NICE CXone helps contact centers around the world create profitable customer experiences through our powerful portfolio of cloud-based call center ACD, call routing, self-service IVR, and agent optimization solutions. Our software enables contact centers to operate more efficiently, increase the quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth.

Features

Business consulting
We help businesses holistically transform their customer and employee experiences, with value-driven business outcomes.
Professional services
When the right expertise, best practices, and innovation comes together, you get a contact center that builds customer relationships that last.
Training and education
Work smarter and faster than ever with convenient, flexible contact center training tailored to meet your needs and shift productivity into high gear.

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