Motion CX
Description
Motion CX offers a unified platform that correlates structured voice data from every Flip-handled call with digital touchpoints, providing a comprehensive view of the customer journey. This solution captures intent signals, sentiment markers, outcomes, and timestamps, enabling teams to pinpoint operational bottlenecks and enhance overall customer experiences. With real-time analytics and consolidated dashboards, Motion CX ensures your business can make data-driven decisions to optimize support across channels.
Services
Voice Data Integration
Our Voice Data Integration service captures detailed voice metrics from Flip-handled calls, including intent signals and sentiment markers, and seamlessly correlates them with digital interactions for a comprehensive view of customer behavior.
Customer Journey Analytics
Analyze every customer touchpoint across digital and phone channels. Our analytics service pinpoints trends, identifies bottlenecks, and provides actionable insights to enhance your overall customer experience.
Operational Insights & Optimization
Leverage real-time dashboards and detailed analytics to monitor performance across channels. Our service offers operational insights that drive efficiency, ensuring that every customer interaction is optimized for success.
Features
Integrated Data Streams
Seamlessly combine structured voice data from Flip-handled calls with digital analytics to provide a complete, real-time overview of the customer journey.
Advanced Voice Analytics
Capture intent signals, sentiment markers, outcomes, and timestamps from every voice interaction, enabling precise analysis and informed decision-making.
Real-time Analytics Dashboard
Access a dynamic dashboard that visualizes key metrics across channels, helping teams to quickly identify and resolve operational bottlenecks for enhanced customer experiences.
Resources
FAQ
Motion CX is a platform designed to optimize and correlate customer journeys across multiple channels, including digital touchpoints and phone interactions, to provide actionable insights that enhance customer experiences.
Motion CX incorporates structured voice data from Flip-handled calls, capturing intent signals, sentiment markers, outcomes, and timestamps. This data is then correlated with digital interactions to give a comprehensive view of customer journeys.
Businesses can expect a complete analysis of customer interactions across channels, identification of operational bottlenecks, and measurable insights into customer sentiment, enabling them to make informed improvements to their support strategies.
Yes, by correlating phone interactions with digital journeys, Motion CX identifies strengths and gaps in your customer support channels, helping you deliver a seamless and efficient experience across touchpoints.
To get started, reach out to our team for a consultation. We will assess your current customer journey analytics and demonstrate how Motion CX can integrate into your operations for enhanced customer experience.