Manhattan Omni
Transform your business with Manhattan's innovative retail and supply chain software solutions. Streamline operations, increase efficiency, and boost revenue.
Description
Manhattan Omni and Flip provide a robust solution for managing complex order workflows. Manhattan Omni serves as the centralized platform for order processing, fulfillment, and post-purchase activities, ensuring accurate tracking and efficient operations. Meanwhile, Flip, an AI voice layer, handles customer inquiries with precision by capturing call details and integrating outcomes into the system. This integration minimizes manual intervention and maintains data integrity across the entire process.
Services
Order Management and Fulfillment
Integrate every step of the order lifecycle with automated processing and real-time tracking. Enjoy enhanced accuracy and timely delivery, reducing operational costs while boosting customer satisfaction.
AI-Driven Customer Support
Utilize Flip, our AI-powered voice assistant, to handle customer calls efficiently. It captures inquiries, resolves routine issues, and integrates outcomes into backend workflows, easing team workloads and enhancing service quality.
Workflow Automation and Integration
Streamline processes by connecting disparate systems into a unified workflow. Automated ticketing and data sharing reduce friction and ensure data integrity, driving faster issue resolution and improved operational performance.
Features
Integrated Order Management
Centralize order processing, fulfillment, and post-purchase workflows with a unified platform that ensures real-time tracking and seamless order resolution.
AI-Powered Voice Assistance
Leverage Flip, an advanced AI voice layer that efficiently handles inbound customer calls, captures call intents, and integrates structured outcomes into backend workflows for rapid issue resolution.
Seamless Workflow Integration
Benefit from an architecture that unifies commerce operations, reducing friction by automating routine inquiries and ensuring that the order management system remains the authoritative source for order status.
Resources
FAQ
Manhattan Active Omni centralizes order processing, fulfillment, and post-purchase workflows, ensuring that every order is accurately tracked and efficiently processed.
Flip is an AI voice layer built to handle inbound customer calls. It captures call reasons, resolves simple requests, and integrates with Manhattan Omni workflows, reducing the workload on service teams.
By efficiently handling routine queries and structuring call outcomes into the omni-channel system, Flip minimizes wait times and errors, ensuring smoother customer experiences.
Yes, Manhattan Active Omni is designed to unite various aspects of commerce operations, making it adaptable to diverse retail and supply chain environments.
Any business with complex order management needs—especially those in retail and supply chain industries—can benefit from the enhanced efficiency and reliability these solutions offer.