Kodif is transforming customer experience for digitally native brands like Dollar Shave Club, Million Dollar Baby, and Alma by deploying powerful AI agents across chat, SMS, and email.
These AI agents go beyond simple automation—they handle complex, repeatable tickets that often require actions across multiple systems. Built for modern support teams, Kodif’s platform allows CX and Ops leaders to design, test, and launch AI workflows using natural language—no engineering or coding required. This empowers your team to move with speed, precision, and full control.

Kodif's technology is built around a smart loop: AI Agents resolve, AI Analysts learn, and AI Managers optimize.
With 24/7 responsiveness and a consistent brand voice, Kodif’s agents reduce time-to-resolution and improve customer satisfaction across all channels. Proactive interventions, not just reactive support, help brands elevate their service while reducing cost-per-resolution. Best of all, Kodif’s no-code platform lightens the load on human agents by resolving routine issues, allowing your team to scale effortlessly during seasonal spikes—without adding headcount.

Human support still matters—and Kodif gets that.
Edge cases that require empathy or discretion are intelligently escalated to live agents, ensuring a high-touch experience where it truly counts. This balance between AI automation and thoughtful human interaction reinforces trust with customers while driving operational efficiency. For mid-market ecommerce leaders looking to scale their support without sacrificing quality, Kodif delivers the speed, insight, and personalization that modern CX demands.