Help Scout

A better way to talk with your customers

Description

Manage all your customer conversations in one powerful platform that feels just like your inbox.

Intuitive email support

The shared inbox that helps your team do more with less, while giving customers a human, helpful experience.

Help customers in real-time

Provide 1:1, live support to your customers on your website or in your app.

Proactively support with Messages

Promote new products, invite customers to reach out, or make announcements with proactive Messages sent through Beacon.

Provide customers instant answers

With a self-service knowledge base, you'll have happier customers and fewer conversations — everyone wins.

Out-of-the-box reporting

Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.