Make the authentication process frictionless and bring video to life as the first step in the CX journey. Your customers will thank you!
Features
See your customers POV!
Your customers are prompted to record a video (or audio message) to describe what they need help with, have questions about, or leave overall feedback!
First of its kind tracking
After submission, your customers will receive a link to “track their request”. This allows them transparency into when they will hear back from your team and mitigate following up through another channel.
Solve out the request!
Hark collects all relevant information for your team to thoughtfully solve out a customer’s ticket and get them the help they need. Remember, Hark integrates into your current Help Desk!
