# Gorgias
> Gorgias is the ecommerce helpdesk that turns your customer service into a profit center.

Canonical page: https://marketplace.flipcx.com/partners/gorgias
Marketplace: Flip
Last updated: 2025-12-11
Logo: https://assets.partnerfleet.app/te8kqf4pao77hzg5uvngrfeaeoay

## At a glance
- Categories: [Helpdesks](https://marketplace.flipcx.com/t/categories/helpdesk)
- Filters: Technology Partners

## Call to actions
- [Watch Gorgias & Flip Integration Video](https://youtu.be/2PobhrH-xLA?si=YRKP1_UzrLqYBDPb)
- **Get Started** — submit the contact form on https://marketplace.flipcx.com/partners/gorgias

## About
Flip automates simple calls so your agents can focus on the complex issues - saving their sanity, reducing your churn rate, and rapidly resolving your customers' queries all at once.The Flip Gorgias application allows users to easily integrate Flip’s Voice Assistant into their customer support helpdesk. With one click, Gorgias customers will have access to Voice automation with Flip.With Flip + Gorgias you can: Automate 80% of your call types including order status, returns, warranty, and more Enable seamless agent handoff with rich caller data so agents spend less time gathering information and more time helping customersOpen and close phone tickets automaticallyCreate tickets with voicemail transcriptionsUse cases: Reduce stress and free up time for agents by eliminating tier 1 calls  Enable 24/7 phone support without expanding staffing Reduce wait-time and call time to improve customer experienceHandle unexpected spikes in call volume Add a phone line without implementing a contact center The value is in the metrics: 20% reduction in phone support costs 50% reduction in abandoned calls 40% reduction in queue time 20% reduction in talk time 40% reduction in ASA (average speed to answer) 

## Screenshots
- ![Gorgias](https://assets.partnerfleet.app/6el0blcv135mbm38kfjod5qi4ipr)
- ![Gorgias](https://assets.partnerfleet.app/clz34n1hbq31qt1cbg2fjhu0glen)
- ![Gorgias](https://assets.partnerfleet.app/puvd48mfgrezsyalc5km87nvctp7)