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Description

RedRoute offers AI-enabled customer support call automation designed for affordability, easy implementation, and instant results. Launching our Voice Experience Automation Platform™ takes as little as 30 minutes and produces immediate results.

With RedRoute + Gorgias you can: 

  • Automate 80% of your call types like order status, returns, warranty and more 
  • Enable seamless agent handoff with rich caller data so agents spend less time gathering information and more time helping customers
  • Open and close phone tickets automatically
  • Create tickets with voicemail transcriptions

Use cases: 

  • Reduce stress and free up time for agents by eliminating tier 1 calls  
  • Enable 24/7 phone support without expanding staffing 
  • Reduce wait-time and call time to improve customer experience
  • Handle unexpected spikes in call volume 
  • Add a phone line without implementing a contact center 

The value is in the metrics: 

  • 20% reduction in phone support costs 
  • 50% reduction in abandoned calls 
  • 40% reduction in queue time 
  • 20% reduction in talk time 
  • 40% reduction in ASA (average speed to answer) 

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