Flip automates simple calls so your agents can focus on the complex issues - saving their sanity, reducing your churn rate, and rapidly resolving your customers' queries all at once.
The Flip Gorgias application allows users to easily integrate Flip’s Voice Assistant into their customer support helpdesk. With one click, Gorgias customers will have access to Voice automation with Flip.
With Flip + Gorgias you can:
- Automate 80% of your call types including order status, returns, warranty, and more
- Enable seamless agent handoff with rich caller data so agents spend less time gathering information and more time helping customers
- Open and close phone tickets automatically
- Create tickets with voicemail transcriptions
Use cases:
- Reduce stress and free up time for agents by eliminating tier 1 calls
- Enable 24/7 phone support without expanding staffing
- Reduce wait-time and call time to improve customer experience
- Handle unexpected spikes in call volume
- Add a phone line without implementing a contact center
The value is in the metrics:
- 20% reduction in phone support costs
- 50% reduction in abandoned calls
- 40% reduction in queue time
- 20% reduction in talk time
- 40% reduction in ASA (average speed to answer)
