# Gladly
> Gladly is the service platform that treats customers like people, not tickets.

Canonical page: https://marketplace.flipcx.com/partners/gladly
Marketplace: Flip
Last updated: 2025-12-11
Logo: https://assets.partnerfleet.app/3x1ko2to80wy03wh33vagy4kixtw

## At a glance
- Categories: [Helpdesks](https://marketplace.flipcx.com/t/categories/helpdesk)
- Filters: Technology Partners

## Call to actions
- [Learn More](https://www.gladly.com/get-started/)
- **Get Started** — submit the contact form on https://marketplace.flipcx.com/partners/gladly

## About
Customer calls are routed directly to the Flip Assistant. If the call is successfully automated and resolved, a new conversation item will be created in Gladly when the call is completed, so that the call is part of the customer history. If the call needs manual support but no operator is available (e.g. after hours), a task will be created for an agent to follow up easily from. Both the resolved and open calls will be associated with the caller’s phone number.BenefitsSingle view of the customer including voice interactionsSmooth handoff between Voice Assistant and support repsPlug-and-play Voice Automation 

## Screenshots
- ![Gladly](https://assets.partnerfleet.app/1xdvgva622ef4spcaf47r1vwi6wa)
- ![Gladly](https://assets.partnerfleet.app/xwe7ogonnkpsd9w3qxkybgxyjkyw)