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Description

Customer calls are routed directly to the RedRoute Assistant.

If the call is successfully automated and resolved, a new conversation item will be created in Gladly when the call is completed, so that the call is part of the customer history.

If the call needs manual support but no operator is available (e.g. after hours), a task will be created for an agent to follow up easily from. Both the resolved and open calls will be associated with the caller’s phone number.

Benefits
  1. Single view of the customer including voice interactions
  2. Smooth handoff between Voice Assistant and support reps
  3. Plug-and-play Voice Automation 

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