Experity
Take the complexity out of delivering on-demand care with integrated EMR & Practice Management software solutions built specifically for urgent care.
Description
The Experity & Flip integration delivers a robust solution that seamlessly combines Experity’s urgent care EMR/PM system with AI-powered call handling. This integration streamlines scheduling, check-ins, and results inquiries, ensuring that all visit, queue, and scheduling data remains consistent and accurate.
By reducing front desk workload and empowering patients with self-service booking and automated reminders, the solution enhances operational efficiency and patient satisfaction. Experience improved data accuracy and workflow efficiency designed for modern urgent care facilities.
Services
AI-Powered Front Desk Support
Experience automated call handling with AI that routes inquiries for scheduling, check-ins, and results directly through Experity’s EMR/PM stack, reducing administrative overhead and enhancing operational efficiency.
Self-Service Patient Booking
Empower patients with a seamless self-service portal for booking appointments and receiving automated reminders. This service minimizes wait times and improves overall patient satisfaction while freeing up front desk resources.
Integrated Data Management
Ensure data integrity with Experity as the single source of truth for visit, queue, and schedule information. This service streamlines clinical workflows by providing accurate, real-time data for efficient decision-making.
Features
Seamless EMR/PM Integration
The solution plugs directly into Experity’s urgent care EMR/PM stack, using Experity’s data as the 'source of truth' for visit, queue, and scheduling information. This seamless integration ensures consistent real-time data exchange across clinical and operational workflows.
AI-Powered Call Handling
Flip leverages AI to automatically answer inbound calls and route them based on real-time context from Experity, handling scheduling, check-ins, and results inquiries. This reduces call volume, minimizes manual intervention, and enhances efficiency at the front desk.
Enhanced Data Accuracy & Workflow Efficiency
By automating routine tasks and maintaining rigorous data integrity, the combined solution ensures that every booking and follow-up is accurately recorded. The system supports streamlined operational workflows, improving both patient self-service experiences and overall practice performance.
Resources
FAQ
It’s an integrated solution where Experity’s urgent care EMR/PM system works together with FlipCX to handle inbound calls for scheduling, check-ins, and inquiries. This AI-powered front desk minimizes call volume and streamlines administrative tasks.
Flip plugs directly into the Experity urgent care EMR/PM stack. It uses real-time context from Experity to route calls accurately while ensuring that the visit, queue, and schedule information remains the single source of truth.
By enabling self-service booking and automated reminders, the integration reduces wait times and administrative burdens, allowing patients to schedule appointments and receive updates effortlessly.
The AI-driven Flip system handles inbound calls and routing, reducing the number of rings the front desk receives. This allows staff to focus on higher-value tasks and improves overall operational efficiency.
Yes, Experity maintains all visit, queue, and scheduling data as the authoritative source, ensuring data integrity and security while supporting seamless clinical and operational workflows.