ClockwiseMD
Take the complexity out of delivering on-demand care with integrated EMR & Practice Management software solutions built specifically for urgent care.
Description
Flip revolutionizes patient check-in by seamlessly integrating with ClockwiseMD to deliver real-time updates and automated voice-driven interactions. Key benefits include:
- Real-time data retrieval for accurate wait times and visit options
- Unified waitlist management across web, mobile, and phone
- Streamlined workflows that reduce administrative burdens
This precise and efficient solution helps clinics focus more on patient care and less on manual processes, ensuring both operational excellence and enhanced patient satisfaction.
Services
Automated Phone Check-In
This service automates the phone check-in process by leveraging real-time data from ClockwiseMD. It reduces wait times, minimizes manual errors, and ensures patients are guided to the best available visit option swiftly.
Unified Waitlist Integration
Our unified waitlist service consolidates web, mobile, and phone entries into one centralized system. This integration simplifies patient flow management, enhances communication across channels, and optimizes clinic operations.
Real-Time Queue Monitoring
The real-time queue monitoring service provides up-to-the-minute updates on patient wait times and visit reasons. It empowers clinics with the data needed to improve response times and allocate resources efficiently.
Features
Real-Time Data Integration
Flip connects directly with the Experity/ClockwiseMD system to fetch current wait times and visit types instantly. This seamless integration ensures that patients receive accurate, up-to-date information when they call in.
Unified Waitlist Management
With Flip, clinics benefit from a single, consolidated waitlist that spans web, mobile, and phone entry points. This feature streamlines patient flow and reduces administrative overhead by centralizing patient data.
Automated Patient Check-In
Flip automates the check-in process over the phone by offering the best available visit options based on real-time data. This automation reduces wait times for patients and optimizes operational efficiency for clinics.
Resources
FAQ
Flip is the voice interface layer for ClockwiseMD queues. It integrates with the Experity/ClockwiseMD system to check current wait times and visit types and complete patient check-in over the phone.
When a patient calls, Flip accesses the current wait times and visit types from the integrated system, then offers the best available visit options based on this real-time information.
Yes, clinics benefit from a unified waitlist, as Flip works seamlessly across web, mobile, and phone entry points, ensuring a consistent experience for all patients.
By automating the check-in process and offering real-time information, Flip reduces administrative workload, minimizes wait times, and helps streamline patient flow, ultimately improving clinic efficiency.
Flip is designed to complement ClockwiseMD's solutions, making it ideal for urgent care and similar on-demand healthcare settings where efficient patient processing is crucial.